Shipping policy
Shipping policy
All orders are processed within 1-2 days (excluding holidays) after receiving your order. You will receive another notification once your order has shipped. Processing times are separate from the shipping times you will see at the checkout.
Release Date Changes
Release dates of products are subject to change beyond our control which can change the expected shipping date of your order.
All pre-orders are shipped on the week of the release date.
Delayed or Missing Orders
Please be aware that there may be delays outside of our control, for example, any postal service problems. We will do our best to ensure the product arrives swiftly.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@secondlinerecords.co.uk with your name and order number, and we will look into it for you.
Domestic Shipping Rates and Estimates
We currently only offer Royal Mail tracked services. This means you can track First and Second Class deliveries from the moment they leave our shop but also means that we can compensate you for any missing products.
Shipping charges for your order will be calculated and displayed at checkout.
We also offer free shipping on orders over £100.
|
Shipping option |
Estimated delivery time |
Price |
|
Royal Mail Tracked 24® |
1 to 2 business days |
£6.50 |
|
Royal Mail Tracked 48® |
2 to 3 business days |
£5.50 |
In-store pickup
You can skip the shipping fees with free local pickup at our shop on 133 Hyndland Road. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within a few hours. We will send you an email when your order is ready along with any instructions.
Our in-store pickup hours are Wednesday–Sunday 11-6. Please have your order confirmation email and a form of ID with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping to P.O. boxes
We do not offer shipping to P.O. Boxes.
International Shipping
We do not offer international shipping.
If you have any further issues please do not hesitate to email us at info@secondlinerecords.co.uk or call us on 0141 747 0013.